FAQ's
Below is a list of common questions from our visitors. If you have a question that isn't answered below please contact us.
What exactly is Competitions Guide?
Competitions Guide is Australia's favourite competitions site!
We've made finding competitions for you easy with around 10 Australian Competitions added each day!
So, sit back and relax, they're all here under the one roof and the hard work is done for you!
Not a member yet? Join here!
Who owns and runs Competitions Guide?
Competitions Guide is owned and managed by CBME Pty Ltd, which sounds as though we're a major corporation.
In fact, Competitions Guide is a Husband and Wife operation, run by Craig and Helen Seitam from our 'HQ' in country Queensland.
We've been doing this since 2005!
Does it cost anything to join?
You can join for free as a Standard Member, and access twelve competitions on page one. It's a good way to start, and see if you like comping.
If you want to enter over 300 Competitions added each month, you'll need a Go Premium Membership
Go Premium costs $39.60 for a whole year - that's only $3.30 a Month, or 11 Cents a Day - cancel anytime!
Go Premium Instantly Here
What personal information do you want from me?
Very little, we don't want any information that would be of value to scammers.
All we ask for is your First Name (not surname), Email Address, Age Range (not birth date), Gender, and State.
Some competition websites have information sharing arrangements and want your phone number, street address and other details you shouldn't share!
Why would I want to Go Premium?
We can give you every reason in the world, but we'd prefer you take a look at real Go Premium Member's opinions.
Take a look at what our Go Premium members have to say
Even better, check out what Go Premium members are Winning
And, when you're done find out Take a look at how Go Premium members profit from comping
What payment methods can I use?
You can pay for Go Premium securely by either Credit Card or PayPal
How secure is your site to use (or pay for Go Premium Membership)?
Our site is fully secure (as evidenced by the https:// in our web address), you will also see a green padlock and the name of our company Craig Bradley Market Engineering Pty Ltd
On our Go Premium payment page, you will also see our 'Secured by Thwate' badge. If you click on this and scroll down you will also get further security info.
So, in short, we are super safe!
How do I update my details?
You can update your details by visiting 'My Membership' at the top of page when logged in.
If you wish, you can also update your payment preferences in this area.
If I Go Premium will I get automatically billed at the end of the year?
Yes, we use an auto-renewal payment system, so that our members don't miss a single day of comping.
If you would prefer not to be on our auto-renewal, simply visit 'My Membership' (top of page when logged in) and change your payment preferences.
To make sure your cancellation has gone through, visit 'My Membership' and you and you will see the message 'Subscription Payment: Recurring payment has been cancelled '
What's with the yellow stars, green ticks, red cross, purple eyes, blue crayon & orange I's?
Firstly, the purple eye just means that you have clicked on a competition before.
All other tools are available only to our Premium Members!
If you click on a yellow star, it means you like the competition, and this will be copied into your favourites area.
You can view your favourites by clicking on the big yellow star. If you want to remove a favourite, simply click the yellow star again and it will be removed next time you visit.
Your favourites will remain for 3 months after they close, which you can see in the 'expired favourites' area.
Use the green ticks to remind you if you've already entered a competition.
A red cross, simply means you don't like a comp or don't want to enter it
The blue crayon is for you to take notes, say for a words or less comp
Click on the orange I if you want to read the competition terms & conditions.
How can I win more competitions?
If you're serious about wanting to Win, you should download a copy of Competitions The Book
Competitions - The Book has featured on Today Tonight, A Current Affair, Sunrise and more.
You can buy Competitions - The Book for $29.95 but you can Get It Free with a Go Premium Membership!
Will I receive emails from Competitions Guide when I join?
Yes, we usually send out daily newsletters with our pick of new and closing competitions.
You can unsubscribe from receiving our emails at any time by using the unsubscribe link on the bottom of our emails.
When do you list new competitions?
We update our list every day of the week before 9AM (Australian Eastern Standard Time).
I want to receive your newsletter updates but aren't getting them?
Two reasons are possible, the first is that if you haven't opened an email from us in a long time (usually 60 days) we will stop sending to you. Simply search for an old email and open it, and we will start sending again.
If you have unsubscribed at some stage, you will need to re-activate your subscription. Visit 'My Membership' and you'll see an online form to do this.
Do you only list Free to enter competitions?
No, competitions have always been a mix of free and 'shop to enter' but we do point out that roughly 80% of our comps are free to enter.
We also have dedicated pages of '60 second entry competitions' requiring no more than a few details.
We also recommend closely looking at 'shop to enter' comps as they often have the biggest prizes, and the best odds of winning.
Can you tell me if I've won a prize?
Unfortunately no, we have nothing to do with the competitions we list, and more often than not businesses won't even know they have been listed.
Pay special attention to the date of announcement (if you save a comp in Favourites it will stay there for 3 months after ending).
If in doubt, contact the business direct.
Can I get a refund if I change my mind?
Please note that we do not refund for either change of mind or forgetting to cancel, so if you are not sure about continuous membership make a diary note or set an alarm to cancel prior to your next payment.
If you are sure you don't want to be automatically charged, we suggest you cancel straight away. It only takes seconds to cancel or re-start your Go Premium subscription.
Where are Standard and Premium Competitions Located?
Standard Member competitions are the first you see when you log in. If you get lost, simply click 'All Competitions' or our logo at the top.
When you upgrade to Go Premium, all the competitions will be immediately available to you.
I don't have Facebook or Instagram, can I still enter?
Yes, social media competitions account for 20-30% of competitions listed, so there are still plenty that don't require it.
However, even if you don't use social media personally, there is nothing to stop you setting up Facebook or Instagram accounts that you just use for entering competitions!
Should I set up an email address just for competitions?
It's not a bad idea, but with one suggestion and that is to check it regularly.
We can't even estimate the number of prizes lost simply because a business can't get in touch with the winner/s.
Can New Zealand Residents Join?
Yes, we have a lot of NZ members, but just to explain .....
Whilst a lot of competitions on our website are for both Australian and New Zealand residents, most are not. However if you have access to an Australian address (friends, family etc.) you can enter 80% of our competitions.
